Refund Policy

Effective October 2, 2026. This policy applies to Random Animal Picker memberships purchased through Stripe.

Request within 7 days

You may request a refund within 7 days of a membership payment if you have not successfully generated any images in that paid period. Requests after using the paid allowance or after 7 days are reviewed individually, including service problems and duplicate payments. A request does not automatically issue a refund.

How to request a refund

Email hello@randomanimalpicker.com using your account email address. Include your payment date and Stripe invoice or receipt number. Do not send card numbers, passwords or API keys. We verify the payment and artwork usage before deciding the request.

After an approved refund

Approved refunds return to the original payment method. Processing time depends on Stripe and your payment provider. Once Stripe confirms a full refund succeeded, generation access for the refunded paid period ends. Unstarted tasks are canceled and their reserved allowance is returned when no valid paid period remains. Already-started tasks may finish, and previous artwork remains available to view and download.

A full refund also stops future renewal of that subscription when there is no other valid paid period. Partial refunds and billing disputes are handled individually and do not automatically change your allowance.

Cancel without requesting a refund

You can stop future renewals at any time through Membership & billing. Cancellation alone does not refund a payment and you keep access until the paid period ends. The trial does not require payment.

This policy does not limit applicable statutory consumer rights. See our Membership Terms and Privacy Policy.